![]() Confirm that your speakers and volume control both work.Confirm the hardware is working as expected: If audio or video issues persist after your browser settings are correct, follow these steps to further isolate the cause.ġ. For additional information, refer to Host Requirements for Integrated Video. Windows has its own privacy settings for microphone & camera that are independent of each browser. Note: if you are using Edge on Windows 10, you may also need to follow the steps for Windows 10. To read more on these settings, refer to Windows camera, microphone, and privacy. the correct camera or microphone device is selected in the drop-down menu.Navigate to Preferences, select Cookies and Site Permissions from the left navigation bar, and then select Camera or Microphone. Read more about Twilio's support browsers here. However, Twilio only supports Edge on Windows. Handshake should function normally in Edge on both Windows and Mac. To confirm whether the changes you've made to your setup resolved the issue/s, you may use our Test Video guide.Ĭlick the name of your specific browser to view additional details. ![]() Follow the steps in the System Troubleshooting section. Something else specific to your setup is causing a problem.Review the required firewall and network settings or share them with your IT department for additional assistance. Your company's firewall is blocking Handshake and/or Twilio (who we use for video).Review the Windows 10 required settings for camera and mic. Your computer is using Windows 10 and needs additional settings configured.If you are having issues connecting your AirPods on Windows 10, refer to the steps provided by The Windows Club.Click the name of the browser you're using for troubleshooting steps.If you've already launched the session, this is usually notable as you are able to use at least chat, maybe audio or video, but at least one of those features isn't working. Make sure that the browser has granted permission for audio and video on our site. Your browser blocks access to your audio or video.We recommend troubleshooting in the order of issues as displayed, so that all possible steps have been completed in the case you need to contact your IT department for additional assistance.
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